Pegasus Chauffeur LTD - Driver Terms & Conditions
Eligibility: All drivers must be legally eligible to work in the UK and hold a valid UK driving license. Additionally, they must have their own vehicle, which meets Pegasus Chauffeur LTD's requirements for safety and appearance.
Insurance: All drivers must have valid and adequate insurance coverage for their vehicle. They are responsible for maintaining their insurance policy and ensuring that it remains in force for the duration of their contract with Pegasus Chauffeur LTD.
Professionalism: Drivers must always conduct themselves in a professional manner, including when interacting with clients and other Pegasus Chauffeur LTD employees. They are expected to arrive at jobs punctually and be dressed appropriately for the occasion.
Safety: Drivers must adhere to all relevant laws and regulations related to driving, including those governing speed limits, traffic signals, and road safety. They must maintain their vehicle in good working order and report any issues to Pegasus Chauffeur LTD promptly.
Communication: Drivers must be always reachable and responsive to communication from Pegasus Chauffeur LTD, especially regarding any changes or updates to job details.
Payment: Drivers will be paid according to the agreed-upon rate for each job they complete. Payment will be made by Pegasus Chauffeur LTD within a week, the statement will be sent on Monday and the payment will be made on Wednesday.
Confidentiality: Drivers must maintain the confidentiality of any information they receive from Pegasus Chauffeur LTD or its clients, including but not limited to personal information, addresses, and schedules.
Vehicle Requirements: Drivers must have a vehicle that meets Pegasus Chauffeur LTD's standards for safety, appearance, and performance. This includes regular maintenance and inspections, as well as proper registration and licensing.
Client Interaction: Drivers are expected to be courteous, respectful, and professional when interacting with clients. They must follow all client requests and adhere to any special requirements, such as dress code or route preferences.
Job Assignment: Pegasus Chauffeur LTD reserves the right to assign jobs to drivers based on availability, location, and other factors. Drivers must be available to accept, and complete assignments as requested, unless they have a valid reason for declining a job.
Cancellation Policy: If a driver needs to cancel a job for any reason, they must notify Pegasus Chauffeur LTD as soon as possible. Failure to do so may result in a penalty or termination of their contract.
Safety and Security: Drivers must always ensure the safety and security of their clients and their belongings. This includes following any security protocols, such as checking identification, as well as keeping the vehicle locked and secure when not in use.
Marketing and Promotion: Drivers may not use Pegasus Chauffeur LTD's name, logo, or other branding materials for their own marketing or promotional purposes, without prior approval from the company.
Liability: Drivers are responsible for any damage or loss that occurs to their vehicle or to a client's property while on the job. Pegasus Chauffeur LTD is not responsible for any liability or damages incurred by the driver while working for the company.
Confidentiality and Non-Disclosure: Drivers must agree to keep confidential any proprietary or sensitive information about Pegasus Chauffeur LTD and its clients, including but not limited to personal information, addresses, and schedules.
Background Checks: Pegasus Chauffeur LTD reserves the right to conduct background checks on drivers to ensure that they meet the company's standards for professionalism, safety, and reliability.
Indemnification: Drivers must agree to indemnify and hold harmless Pegasus Chauffeur LTD from any liability, damages, or losses that result from their actions or omissions while on the job.
Dispute Resolution: Any disputes between Pegasus Chauffeur LTD and a driver must be resolved through mediation or arbitration, rather than through the courts.
Non-Solicitation: Drivers may not solicit Pegasus Chauffeur LTD's clients or attempt to establish a direct relationship with them, either during or after their contract with the company.
Intellectual Property: Any intellectual property created by drivers while working for Pegasus Chauffeur LTD, such as photos or videos, is owned by the company and may not be used or distributed without prior approval.
Compliance with Laws: Drivers must comply with all applicable laws and regulations, including those related to employment, tax, and immigration.
Insurance: Drivers must have their own liability insurance coverage that meets Pegasus Chauffeur LTD's standards. They must provide proof of insurance upon request and notify the company of any changes in coverage.
Termination: Pegasus Chauffeur LTD may terminate a driver's contract at any time, with or without cause, if they fail to meet the company's standards or violate any of the terms and conditions of their agreement.
Client Feedback: Pegasus Chauffeur LTD may solicit feedback from clients about their experience with a driver, and the driver must be willing to accept and respond to feedback in a constructive and professional manner.
Training and Development: Pegasus Chauffeur LTD may provide training and development opportunities for drivers to improve their skills and knowledge, and drivers must be willing to participate in these programs as requested.
Vehicle Maintenance: Drivers must maintain their vehicles in a safe and reliable condition, including regular inspections, maintenance, and repairs. They must also comply with any vehicle requirements and standards set by Pegasus Chauffeur LTD.
Uniform and Appearance: Drivers must adhere to a dress code and grooming standards established by Pegasus Chauffeur LTD, which may include wearing a uniform and maintaining a professional appearance.
Personal Conduct: Drivers must conduct themselves in a professional and courteous manner at all times, and must refrain from any behaviour that may be deemed inappropriate or offensive.
Client Safety and Security: Drivers must always prioritize client safety and security, and must be aware of and comply with any security protocols or procedures established by Pegasus Chauffeur LTD.
Force Majeure: Pegasus Chauffeur LTD will not be held liable for any damages, losses, or delays resulting from events beyond its control, such as natural disasters, war, or government actions.
Route and Destination Information: Drivers must provide Pegasus Chauffeur LTD with accurate and up-to-date information about the route and destination of each trip, including any changes or deviations from the original plan.
Estimated Time of Arrival (ETA): Drivers must provide an ETA to Pegasus Chauffeur LTD for each trip and must notify the office of any delays or changes to the estimated arrival time.
Passenger On-Board (POB) Notification: Drivers must notify Pegasus Chauffeur LTD when the passenger is on board and the trip has started and must provide updates on the status of the trip as needed.
Parking Charges: Drivers must inform Pegasus Chauffeur LTD of any parking charges incurred during a trip and must provide receipts or other documentation as needed to support these charges.
Extra Waiting Time Charges: Drivers must inform Pegasus Chauffeur LTD of any extra waiting time charges incurred during a trip and must provide documentation to support these charges. They must also obtain approval from the client or Pegasus Chauffeur LTD before incurring any extra waiting time charges.
Emergency Situations: Drivers must immediately notify Pegasus Chauffeur LTD in the event of an emergency, such as an accident or breakdown, and must follow any procedures or protocols established by the company for handling such situations.
Passenger No-Show Policy: In the event of a passenger no-show, drivers must follow the policies and procedures established by Pegasus Chauffeur LTD, which may include waiting for a specified amount of time before leaving, attempting to contact the passenger, and notifying the office of the situation.
Evidence of Passenger No-Show: Drivers must obtain and provide evidence of the passenger no-show, such as a record of attempted communication or a photo of the location and time of the scheduled pick-up.
Verification: Pegasus Chauffeur LTD reserves the right to verify the evidence of a passenger no-show and to decide regarding any charges or fees that may be assessed to the passenger or driver.
Dispute Resolution: If there is a dispute regarding a passenger no-show, drivers must follow the dispute resolution process established by Pegasus Chauffeur LTD, which may involve providing additional evidence or participating in mediation or arbitration.
Timeliness Policy: Drivers are expected to arrive on time for each trip and must take all necessary steps to ensure that they are able to meet the scheduled pick-up time.
Notification of Lateness: If a driver is running late for a scheduled pick-up, they must immediately notify Pegasus Chauffeur LTD of the situation and provide an estimated time of arrival.
Responsibility for Missed Pick-Ups: If a driver is more than 15 minutes late for a scheduled pick-up and the passenger has already left with another taxi or transportation provider, the driver will not be paid for the missed pick-up and may be subject to additional penalties or charges.
Documentation of Tardiness: Drivers must provide documentation to support any claims of tardiness, such as traffic reports or receipts for any additional expenses incurred to arrive on time.
Job Acceptance Policy: Once a driver has accepted a job, they are expected to fulfil the commitment, barring any unforeseen circumstances or valid reasons for rejection.
Valid Reasons for Rejection: Valid reasons for a driver to reject a job include illness, vehicle breakdown, or any other unforeseen circumstances that prevent the driver from fulfilling the commitment.
Notification of Rejection: If a driver needs to reject an accepted job, they must immediately notify Pegasus Chauffeur LTD of the situation and provide a valid reason for the rejection.
Cost of Rejected Jobs: If a driver rejects an accepted job without a valid reason, they will be responsible for covering any costs associated with finding a replacement driver or alternative transportation for the client.
Documentation of Valid Reasons: If a driver needs to reject an accepted job due to illness, vehicle breakdown, or other valid reason, they must provide documentation to support the claim, such as a doctor's note or repair receipt.
Updates to Terms and Conditions: Pegasus Chauffeur LTD reserves the right to update or modify these driver terms and conditions at any time, without prior notice to drivers.
